Frequently Asked Questions

1. General

There are a number of digital music distributors that each can get your music onto the web, but only Media Famous can get your music out to the biggest online stores & streaming services for the insane annual price of $9.95. Unlimited releases all year long for one low subscription fee. That’s what sets us apart. Media Famous distributes your music to iTunes, Google Play, Amazon, Apple Music, Spotify, Pandora & many others – and of course you get to keep 100% of your royalties. This means that Media Famous offers the best service in the industry – for the lowest price! Support and service is also a very important cornerstone of Media Famous. We offer personal service with rapid turnaround on all support inquiries. Our support team can be contacted 24 hours a day / 7 days a week and always go the extra mile to make sure our customers are 110% satisfied.

2. Account

To create a Media Famous account, simply go to http://www.domingo360.com/subscribe.

If you did not receive your confirmation email when you subscribed, you can do two things: 1. Check for it in your spam folder – or – 2. If you still have not received it, contact us at support@mediafamous.com.

Simply go to http://www.domingo360.com/password-reset and follow the instructions.

3. Releases

The answer to this question depends on a number of factors, such as the time of upload and the speed with which stores import new content. You also specify a desired release date yourself.

In the best case scenario, your release will be online within 5 working days, but our advice is to schedule the release date at least seven days in advance. If corrections have to be made to your release, this will always lead to a longer processing time, so also read the conditions for audio and artwork.

Audio:

We accept audio files in the following formats:
.WAV, 16 bit, 44.1 Khz, stereo
.WAV, 16 bit, 48 Khz, stereo
.WAV, 24 bit, 44.1 Khz, stereo
.WAV, 24 bit, 48 Khz, stereo
.FLAC, 16 bit, 44.1 kHz, stereo

Other files (MP3, DDP master, etc.) cannot be processed.

Artwork:

The artwork of your release must meet a number of requirements:
– The image must be square.
– Minimum dimensions 3000 x 3000 pixels, maximum dimensions: 5000 x 5000 pixels.
– File format: jpg, tiff or png.
– Colors: RGB.
– Maximum file size: 36MB.
– Mentions of title and artist must match the metadata of your release. In other words: an artist name or (sub) title that appears on your artwork must also appear in your title data. Do not place additional information on the artwork.
– Titles and names of artists must be clearly legible, even in small format. – Pornographic or offensive images are not allowed.

The following data may not appear on the artwork:
– Addresses of websites – Contact details of the artist – Logos of download stores or streaming services
– Price information
– Years (unless they are part of the title or artist name)
– UPC code (barcode)
– Changes to the format of the release (“single”, “album”, “LP”) or other physical properties (“Limited Edition”)
– Texts that do not appear in the title data

Never use third-party images without prior permission.

The number of releases always increases sharply in November and December, so it is advisable to upload releases that are to be published online before the holidays in good time. A number of stores do not process new releases between Christmas and New Year.

An album can have up to a maximum of 99 tracks.

QC stands for “Quality Control”. This is a final (technical) check of your release before it is imported by the stores. This check is done externally, so we have no influence on the speed with which it is handled. In most cases, however, this process does not take longer than 1 to 2 business days.

4. Music & Artwork

The artwork of your release must meet a number of requirements: – The image must be square. – Minimum dimensions 3000 x 3000 pixels, maximum dimensions: 5000 x 5000 pixels. – File format: jpg, tiff or png. – Colors: RGB. – Maximum file size: 36MB. – Mentions of title and artist must match the metadata of your release. In other words: an artist name or (sub) title that appears on your artwork must also appear in your title data. Do not place additional information on the artwork. – Titles and names of artists must be clearly legible, even in small format. – Pornographic or offensive images are not allowed. The following data may not appear on the artwork: – Addresses of websites – Contact details of the artist – Logos of download stores or streaming services – Price information – Years (unless they are part of the title or artist name) – UPC code (barcode) – Changes to the format of the release (“single”, “album”, “LP”) or other physical properties (“Limited Edition”) – Texts that do not appear in the title data Never use third-party images without prior permission.

We accept audio files in the following formats: .WAV, 16 bit, 44.1 Khz, stereo .WAV, 16 bit, 48 Khz, stereo .WAV, 24 bit, 44.1 Khz, stereo .WAV, 24 bit, 48 Khz, stereo .FLAC, 16 bit, 44.1 kHz, stereo Other files (MP3, DDP master, etc.) cannot be processed.

Yes, when creating a release you can indicate the desired release date yourself. Keep in mind that most stores need a few working days to import and process a release. Our advice is to send releases at least ten days before the desired release date.

When creating a release you can choose under which genre it should appear in the stores. The stores are free to choose a different genre, but the preferred choice is usually adopted. Choosing a “primary genre” is mandatory. By entering a “secondary genre” you can specify your choice even further, but this choice is not visible in all stores. An overview of all available genre options can be found below: Overview of available genres from 1 April 2019:

Alternative
Alternative/Experimental
Alternative/Gothic
Alternative/Grunge
Alternative/Indie Pop
Alternative/Indie Rock
Alternative/Rock
Ambient/New Age
Ambient/New Age/Meditation
Blues
Blues/Contemporary Blues
Blues/New Orleans Blues
Blues/Traditional Blues
Children’s Music
Children’s Music/Classic
Children’s Music/Holiday
Children’s Music/Stories
Classical
Classical/Antique
Classical/Baroque
Classical/Chamber
Classical/Concert
Classical/Modern Compositions
Classical/Opera
Classical/Orchestral
Classical/Piano
Classical/Romantic
Comedy
Country
Country/Bluegrass
Country/Contemporary
Country/Honky Tonk
Country/Nashville
Country/Pop
Country/Square Dance
Easy Listening
Easy Listening/Bar Jazz/Cocktail
Easy Listening/Bossa Nova
Easy Listening/Lounge
Easy Listening/Traditional
Electronic
Electronic/Acid House
Electronic/Breaks
Electronic/Broken beat
Electronic/Chill Out
Electronic/Dance
Electronic/Deep House
Electronic/DJ Tools/Sample Packs
Electronic/Downtempo – experimental
Electronic/Drum & Bass
Electronic/Dub/Reggae/Dancehall
Electronic/Dubstep/Grime
Electronic/Electro House
Electronic/Glitch Hop
Electronic/Hard Dance
Electronic/Hard Techno
Electronic/Hardcore
Electronic/Hardstyle
Electronic/House
Electronic/Indie Dance/Nu Disco
Electronic/Jazz
Electronic/Minimal
Electronic/Pop Trance
Electronic/Progressive House
Electronic/Psy-Trance
Electronic/Tech House
Electronic/Techno
Electronic/Trance
Electronic/Trip Hop
Experimental
Fitness&Workout
Flamenco
Folk
Funk/R&B
Hip-Hop/Rap
Hip-Hop/Rap/Gangsta & Hardcore
Holiday/Christmas
Inspirational
Jazz
Jazz/Bebop
Jazz/Big Band
Jazz/Brazilian Jazz
Jazz/Classic
Jazz/Contemporary
Jazz/Dixie/Rag Time
Jazz/Free Jazz
Jazz/Fusion
Jazz/Jazz Funk
Jazz/Latin Jazz
Jazz/Nu Jazz/Acid Jazz
Jazz/Smooth Jazz
Jazz/Swing
Jazz/Traditional
Jazz/World
Karaoke
Latin
Latin/Bachata
Latin/Banda
Latin/Big Band
Latin/Bolero
Latin/Bossa Nova
Latin/Brasil/Tropical
Latin/Christian
Latin/Conjunto
Latin/Corridos
Latin/Cuban
Latin/Cumbia
Latin/Duranguense
Latin/Electronica
Latin/Grupero
Latin/Hip Hop
Latin/Latin Rap
Latin/Mambo
Latin/Mariachi
Latin/Norteno
Latin/Norteño
Latin/Pop
Latin/Ranchera
Latin/Reggaeton
Latin/Rock en Español
Latin/Salsa
Latin/Salsa/Merengue
Latin/Sierreño
Latin/Sonidero
Latin/Tango
Latin/Tejano
Latin/Tierra Caliente
Latin/Traditional Mexican
Latin/Vallenato
New Age
Pop
Pop/Contemporary/Adult
Pop/J-Pop
Pop/K-Pop
Pop/Singer Songwriter
R&B
Reggae
Rock
Rock/Brit-Pop
Rock/Classic
Rock/Glam Rock
Rock/Hard Rock/Heavy Metal
Rock/Heavy Metal
Rock/Progressive
Rock/Rock ‘n’ Roll
Rock/Singer/Songwriter
Ska
Soul
Soundtrack
Soundtrack/Anime
Soundtrack/Musical
Soundtrack/TV
Spiritual
Spiritual/Christian
Spiritual/Gospel
Spiritual/Gregorian
Spiritual/India
Spiritual/Judaica
Spiritual/World
Spoken Word/Speeches
Vocal/Nostalgia
World
World/African
World/Americas/Argentina
World/Americas/Brazilian
World/Americas/Brazilian/Axé
World/Americas/Brazilian/Black Music
World/Americas/Brazilian/Bossa Nova
World/Americas/Brazilian/Chorinho
World/Americas/Brazilian/Folk
World/Americas/Brazilian/Funk Carioca
World/Americas/Brazilian/Marchinha
World/Americas/Brazilian/MPB
World/Americas/Brazilian/Pagode
World/Americas/Brazilian/Samba
World/Americas/Brazilian/Samba-de-Raiz
World/Americas/Brazilian/Samba-enredo
World/Americas/Brazilian/Samba-Rock
World/Americas/Brazilian/Sambalanço
World/Americas/Cajun-Creole
World/Americas/Calypso
World/Americas/Colombia
World/Americas/Cuba-Caribbean
World/Americas/Mexican
World/Americas/North-American
World/Americas/Panama
World/Americas/Peru
World/Americas/South-American
World/Arabic
World/Asian/Central Asia
World/Asian/China
World/Asian/India
World/Asian/India-Bollywood
World/Asian/Japan
World/Asian/South Asia
World/Australian/Pacific
World/Ethnic
World/Europe/Eastern
World/Europe/French
World/Europe/German
World/Europe/Northern
World/Europe/Southern
World/Europe/Spain
World/Europe/Western
World/Mediterranean/Greece
World/Mediterranean/Italy
World/Mediterranean/Spain
World/Russian
World/Worldbeat

The layout of genres and subgenres differs per store. Some stores use a few dozen main genres, while other stores make further subdivisions into subgenres. Furthermore, there are sometimes differences in genre designation per country or continent. The genres you choose when uploading your release are therefore preferred. Stores can reserve the right to adjust the (sub) genre according to their own wishes.

Artist names and album titles that are written in UPPERCASE are changed by some stores to the regular spelling: an uppercase letter at the beginning of the name and, for the rest, lowercase letters. An exception is usually made for abbreviations or non-existent words. We cannot influence this. Spotify, iTunes / Apple Music and Google Play Music generally accept artist names written in capital letters. If they change the name to lowercase, we can submit a request to make it uppercase.

Yes, distribution of a compilation / compilation album from multiple artists is no problem. A release counts as a compilation when four or more artists (“primary artists”) participate. On tab 1, enter “Various Artists” in “primary artist” in this case. For the individual tracks, enter the actual name of the artists.

You can add names of composer, copywriter, producer and any other roles via the drop-down menu under “primary artist”. You will find this option on tab 1 (data for the entire releases) and tab 3 (data for individual tracks). Don’t forget to click on the “add artist” button after entering the name.

Yes, when filling in the data for your release you can enter your own label name or company name. This is visible in almost all stores. If you do not enter anything, WM Digital Services will be listed as a label. Adding or changing the label name is done on tab 1, “Release info”.

With each release you indicate in which language the songs will be sung. Of course, this does not apply to instrumental tracks. Therefore choose ‘no linguistic content’ for these tracks.

When uploading your release, you must indicate whether it contains “explicit lyrics”. These are texts that are sexually explicit, contain abusive words or curses or are otherwise unsuitable for minors. In some countries – in particular the United States – it is mandatory to indicate this in advance, so that a warning can be placed with the relevant release in the download stores. You can compare it with the Kijkwijzer for films.

If you don’t have ISRCs (a unique code for each individual track) or UPC (a unique code for the entire release), that’s no problem: these codes are automatically assigned to your release after it has been sent to the stores. Do you want to use your own set of ISRCs? Send us an email at info@anjisamusic.com If you do have ISRCs and / or a UPC, enter these at the right place in the title data.

The “reference number” (tab 1 of a release) is a number for internal use that is generated when your release is definitively sent to all platforms. You do not have to enter anything here, so the option “I don’t have one, please assign a reference number code to this release” can remain checked.

Is there something wrong with your release after it appeared online? You can change a number of things through your account, e.g. the artwork, the audio files, the title of your release (if it continues to match the data on the artwork), song titles, the label name, the genre, the selling price. Things that cannot be changed are: the artist name, the UPC or ISRC codes and the order of the tracks. You can also not add or remove extra tracks afterwards. Once you have made the desired change, resubmit your release to all platforms where it was originally sent. You do this via the “update” option on tab 6 of your release. Keep in mind that it takes some time before all platforms have processed a change. Is your change not visible after 14 days? Then contact us.

5. Stores

A current overview of everything stores and platforms in our distribution package can be found here. After completing the upload process, you can choose whether you want to send your releases to all stores or whether you want to make a selection. Keep in mind that stores and services may change names or be canceled without prior notice. In addition, stores may reserve the right not to post content, or globally, based on, for example, genre or region in which they operate.

After your release has appeared online, it will in principle remain “available forever” in the various stores. In theory a store can remove releases over time without giving a reason, but in practice this is rare. Furthermore, it can of course happen that a download store or streaming service is completely closed. If you want to have your release removed yourself, you can do so via the option “Takedown from all channels” (“Distribution” tab) with the relevant release, or email to info@mediafamous.com.

No, stores can reserve the right not to post content, or worldwide, based on, for example, genre or region. However, with the largest platforms – iTunes / Apple Music, Spotify, Deezer, Google Play, etc. – we rarely experience a release. If this unexpected occurrence nevertheless occurs, then unfortunately we cannot change anything about this.

To edit your artist page on Deezer, you must contact Deezer4Artists: d4a@deezer.com. You also get access to extensive statistics and the ability to upload extra content for your fans.

You can claim your own store page on Google Play Music via the Google Play Artist Hub. You can then personalize this page. To be able to use this option for free, at least one of your releases must be published on Google Play Music. You may be asked for credit card information to verify your identity. – Go to music.google.com/publish. – Log in with the Google account with which you want to manage the page. – Follow the further instructions and accept the terms of service.

Music app Shazam offers artists the opportunity to claim their profile. With a verified profile you can adjust your artist photo and add news items yourself. You also get access to extensive statistics. You verify your Shazam account via this link.

Changing the standard band photo / artist photo on Spotify is done via Spofity for Artists (formerly Spotify Fan Insights), the ‘dashboard’ for artists that gives you insight into statistics for your releases. You can register for Spotify for Artists via this link. Since the access is linked to a personal Spotify account, we cannot arrange this registration for you.

You can add a biography to Spotify via Spofity for Artists (formerly Spotify Fan Insights), the ‘dashboard’ for artists that gives you insight into statistics for your releases. You can register for Spotify for Artists via this link. Since the access is linked to a personal Spotify account, we cannot arrange this registration for you. A Spotify biography can be a maximum of 1500 characters long. It is possible to add a link to a Wikipedia page in your bio.

Spotify displays a “concerts” tab on your artist profile. This tab is filled with data from Songkick, a service that allows fans to stay informed of performances by their favorite artists. To show your own concert data on Spotify, you need an artist account at Songkick. More information can be found here.

Via Spotify for Artists, Spotify offers the possibility to bring one of your tracks to be brought to the attention of the compilers of their official playlists. How does it work? – You have claimed your Spotify profile via Spotify for Artists. – Once we have delivered your release to Spotify, you will see it back in your Spotify for Artists dashboard within one or two business days under the “upcoming” releases. – You can only register tracks that have not yet appeared on Spotify. Once the release is “live”, you can no longer register it for possible placement on Spotify playlists. So make sure there is enough time between the moment of upload and the actual release date. – You choose the number that you want to bring to the attention of the Spotify editors and you enter all the details. Spotify asks, among other things, for the language of your song, the most important instruments and the “mood” of your track. You also have the option of adding additional information about the content of the song and about your promotional plans. Spotify does not guarantee that your number will actually be placed on one or more playlists.

Unfortunately, it may happen that your artist name or the name of your band already exists. For the stores it is in most cases not clear in advance that it concerns different artists and so your releases are merged with those of your namesake. Fortunately, Spotify and iTunes / Apple Music offer the possibility to “split” your releases, and thus ensure that those of the artist of the same name are placed on a different page. Send your split request to info@anjisamusic.com and we will submit it to both platforms. With Google Play Music you can solve the problem of duplicate artist names by claiming your own artist page. Unfortunately, other stores do not currently offer an option to split releases from artists of the same name.

All releases that are shorter than 30 minutes and / or consist of 5 tracks or less are automatically mentioned by Spotify under “Singles and EPs”. Unfortunately this cannot be changed.

Spotify Windowing is the option to first make your release available exclusively for listeners with Spotify Premium and only then for Spotify users without a subscription and users from other platforms. If you choose Spotify Windowing, Spotify Premium users can stream your album 14 days before the release date. The album will be available to all Spotify users from the specified release date, both with and without a subscription. You can enable Spotify Windowing on the same tab where you specify the release date (tab 2 in your release). The following conditions apply: – Spotify Windowing can only be used for albums with 7 or more tracks and a total length of at least 30 minutes. The option does not work for singles and EPs – The “digital release date” must be at least 3 weeks in the future. If you choose Spotify Windowing, your album will appear on Spotify Premiom 14 days before this date. From the specified release date your album will appear on the other platforms, including the free version of Spotify Example: The release date of your album is May 15 and you have chosen Spotify Windowing. Your album will then appear exclusively on Spotify Premium on 1 May. On 15 May your album will appear on the other platforms (if you have chosen this) and it will also be available to Spotify users without a subscription.

The “related artists” that Spotify displays cannot be changed manually. Spotify automatically generates this list of artists based on the listening behavior of users and data collected externally (e.g. on social media). This also applies to other stores that display “related artists” with your releases.

Apple Music Connect is the part of Apple Music where you as an artist can add extra content. Think of photos or videos that you want to share with your fans. Apple Music Connect only works on mobile devices with iOS8.4 or higher. You can find registration instructions here. Apple Music is a standard part of our package, so you don’t have to take extra steps to make your singles or albums available.

Apple Music for Artists is Apple’s analytics platform, which gives you more insight into the statistics of your streams and downloads via Apple Music and iTunes. Apple Music for Artists is currently in the beta phase. You can register for Apple Music for Artists via this link. You need an Apple ID to sign up. Furthermore, upon registration you will be asked for contact details (including telephone number) and links to Facebook and Twitter accounts

Apple has its own “link maker” with which you can create links, buttons, widgets and banners. You can embed this in your own website, so that your fans can quickly click through to your release on iTunes or Apple Music. You can find the Link Maker here.

Songs that last ten minutes or more are automatically marked as “album only” by iTunes. That means that they cannot be purchased separately, but only as part of the entire album.

6. Payments & Royalties

Royalty payments are made by bank or via PayPal, after you have indicated via your account that you want to receive a payment. If you do not have a PayPal account, you can open it for free via PayPal.com. You can easily transfer amounts you receive via PayPal to your own bank account. Do you not have a PayPal account and do you not want to use it? No problem, we will pay your royalties per bank. In that case, make sure that we have your current bank details.

When you are logged in, see via “sales” -> “balance” what amount can be collected. You request a payment via the “request outpayment” button. If the button is not visible, there is not yet enough balance to request a payment. You decide whether you want to have the full outstanding amount paid out, or a part thereof.

No, no advances are paid. Only royalty payments that are actually settled – and that you can see under ‘Balance’ – are paid.

The information about downloads and streams sold is not displayed in real-time: it takes a while for stores to submit their reports. This usually happens about six to eight weeks after the end of a month. Example: your release appeared online in January and has since actually been downloaded or streamed. You will then see the first royalty information in your account during the course of March. In the first instance you see an estimate of the amount to be received. After a while this will be replaced by the final statement. Keep in mind that not all platforms report at the same time and with the same speed. TIP: Sign up for Spotify for Artists to quickly get detailed information about how your releases are performing on Spotify.

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